Chemist Collection - If you have a nominated chemist who collects your prescriptions for you, the prescription will still be collected as normal. However, if you are ordering on-line and you decide to have your prescriptions collected by a nominated pharmacy or switch to a new pharmacy, you must inform us on linda.evans@gp-w95009.wales.nhs.uk  BEFORE ordering your prescription. Otherwise, the prescription will go to the old pharmacy or be here for collection at the surgery.

Expired items - Your GP will have authorised your medication to be ordered by yourself several times before having to see the GP again. Usually up to a year (12 monthly prescriptions). If you use up all the allowable items, the screen shows the item as expired.  If you have expired items and have seen a GP and had them re-authorised use the Request more button and we will then reset your expired items.

Holiday Items. - The items authorised by your GP  are set to allow you to only request the item  usually once a month. If however, if you need to order items early because you are going away, the Request more button is unavailable.  Use the Linda e-mail link to tell her that you need items early and it can be arranged. We are currently looking to add more communicative buttons to ease this process.

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